Manage or cancel your subscription
Your subscription is billed by Apple or Google, depending on where you subscribed, so you manage or cancel it from that account.
On iPhone (App Store)
- Open Settings on your iPhone
- Tap your name
- Tap Subscriptions
- Select KinCarer
- Choose Cancel Subscription or manage your plan
On Android (Google Play)
- Go to subscriptions in Google Play
- Select KinCarer
- Tap Cancel subscription
- Follow the instructions
Deleting the app does not cancel your subscription.
We cannot cancel a subscription on your behalf, because billing is managed by Apple or Google.
Switch plans
Family+ comes monthly or yearly. You can change between them at any time.
On iPhone (App Store)
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Tap KinCarer
- Choose a different plan under Subscription Options
Your new plan will start at the end of your current billing period.
On Android (Google Play)
- Go to subscriptions in Google Play
- Select KinCarer
- Choose a different plan
On Google Play the switch is paid straight away, and any days left on your current plan are added to the new one.
Delete your account
You can delete your KinCarer account in the app. If you are on a paid plan, you will not be charged at the next billing period after your account is deleted.
You can also use your Apple or Google Play subscription settings above to review, manage or cancel your subscription at any time.
Request a refund
Refunds for subscriptions are handled by the store you paid through.
On iPhone (App Store)
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find your KinCarer purchase
- Select Request a refund
On Android (Google Play)
- Go to play.google.com and click your profile picture
- Select Payments & subscriptions, then Budget & order history
- Find your KinCarer order and click Report a problem
- Choose the option that fits, complete the form and click Submit
Google usually decides within a day, and can take up to four.
Common FAQs
Does everyone need to pay for KinCarer?
No. One person can manage the subscription for a care circle and invite family members, relatives and paid carers to join.
Can I use KinCarer if my parent does not use a smartphone?
Yes. KinCarer is designed for the people coordinating care. The person being cared for does not need to manage the app themselves.
Can I invite paid carers too?
Yes. KinCarer is built for shared care, so relatives and paid carers can stay connected around the same care circle.
Does KinCarer replace WhatsApp?
KinCarer is not a chat app. It gives care information a more organised place to live, so important details are easier to find later.
Can I keep some information private?
KinCarer uses invited care circles. Share information with the people you invite, and only add details that each care circle needs.
What does KinCarer cost?
Every new care circle starts with 14 days free. After that it’s Family+, paid monthly or yearly, and one subscription covers the whole care circle rather than each person paying separately. Prices for your country are in the app. If Family+ ends, the circle becomes read-only until someone renews. Nothing is deleted.
Still need help?
If you're having trouble or aren't sure how you subscribed, contact us and we'll help you out.
hello@kincarer.com