Terms of Service

KinCarer is a trading name owned and operated by Rex Connexa Ltd, a company registered in England and Wales.

KinCarer is available as a mobile app through the Apple App Store and Google Play Store.

For support or legal queries, contact hello@kincarer.com.

KinCarer is a family care coordination app. It helps families and trusted carers organise routines, reminders, visits, handover notes, documents, photos, care updates and other information around a person receiving care.

KinCarer supports coordination and communication only. It is not a healthcare provider, medical device, emergency service, professional care provider, safeguarding service, medication-management service or replacement for professional advice.

Nothing in KinCarer constitutes medical advice, diagnosis, treatment, clinical guidance, legal advice, safeguarding advice or emergency support.

In an emergency, call 999 in the United Kingdom or 911 in the United States.

You must be at least 18 years old to create an account or use KinCarer.

By using KinCarer, you confirm that:

• You are at least 18 years old.
• The information you provide is accurate.
• You are using KinCarer for lawful purposes only.
• You have the right, authority or consent needed to add, view or share information about any person receiving care.
• You will comply with these Terms and all applicable laws.

KinCarer is intended for users in the United Kingdom or the United States, or for care taking place in those countries.

You are responsible for keeping your login details secure.

You are responsible for all activity under your account, unless it results from our failure to take reasonable security measures.

If you suspect your account has been accessed without permission, notify us as soon as possible at hello@kincarer.com.

You may not:

• Create an account using false information.
• Impersonate another person.
• Share your login details with another person.
• Access another user’s account without permission.
• Use KinCarer in a way that could harm another person or compromise privacy.

We may suspend or terminate your account if we reasonably believe you have breached these Terms or created risk for another person, the service or us.

KinCarer allows users to add and share information about a person receiving care, including routines, preferences, medication-related reminders, visits, care notes, handovers, documents, photos, contacts, location-related activity and other care-related information.

You are responsible for ensuring that you have the appropriate right, authority, consent or lawful basis to add, view, upload, store or share information about a care recipient or any other person.

If the care recipient has capacity to make decisions about their information, you should ensure they understand and agree, where required, to their information being added to KinCarer.

If you are acting on behalf of a care recipient, you are responsible for ensuring that your use of KinCarer is lawful, appropriate and in the care recipient’s interests.

We are not responsible for resolving disputes between care circle members.

KinCarer allows users to create or join a care circle.

A care circle may include family members, friends, relatives, paid carers or other trusted people involved in care.

If you invite someone to a care circle, that person may be able to view, add, edit or interact with information in that care circle, depending on the permissions available in the app.

You are responsible for:

• Inviting only appropriate people to a care circle.
• Ensuring invited users are entitled to see the information shared with them.
• Removing users who should no longer have access.
• Considering whether information is suitable to share before uploading it.

If you are invited to a care circle, you must use the information available to you only for appropriate care-related purposes and in accordance with these Terms.

KinCarer is a coordination tool only.

KinCarer does not guarantee that:

• Visits will take place.
• Tasks will be completed.
• Medication will be taken.
• Reminders will be seen or acted upon.
• Handover notes will be accurate.
• Check-ins will be accurate.
• Users will update information correctly.
• Care recipients will be monitored.
• Emergency situations will be detected or responded to.

Do not rely on KinCarer as your sole method of ensuring that care is provided, medication is administered, a visit has occurred or a care recipient is safe.

KinCarer may allow users to create reminders, routines or notes relating to medication or other care activities.

These features are provided for organisation and convenience only.

KinCarer does not prescribe medication, verify medication instructions, check drug interactions, confirm dosage accuracy, monitor compliance or provide clinical advice.

You are responsible for ensuring that any medication-related information added to KinCarer is accurate, up to date and checked against advice from an appropriately qualified healthcare professional.

KinCarer may include an AI assistant known as Clara. Clara may help users find, summarise or understand information stored in KinCarer.

Clara is an automated assistant. It may produce responses that are inaccurate, incomplete, outdated, misleading or not suitable for your circumstances.

Clara does not provide medical advice, clinical advice, legal advice, safeguarding advice, financial advice, emergency advice or professional care advice.

You must verify important information before relying on it and should consult an appropriately qualified professional where appropriate.

KinCarer may include location-based features, including nearby notifications, geofencing, manual check-ins, automatic check-ins or visit-related activity.

Location-based features are provided for convenience only.

They may be delayed, inaccurate or unavailable due to factors outside our control, including device settings, permissions, battery settings, signal, GPS availability, operating-system restrictions, background limits, third-party service failures or user behaviour.

Location-based features should not be relied on as proof that care has been provided, that a person is safe or that a visit has occurred.

Your use of KinCarer is also governed by our Privacy Policy.

KinCarer may involve the processing of sensitive personal information, including care-related information, health-related information, medication-related information, photos, documents, contact details and location-related information.

You must only upload information that you are entitled to upload and share.

We do not sell your care content for advertising.

You own the content you add to KinCarer, including care plans, routines, reminders, notes, handover notes, documents, photos and other information you upload or create.

By adding content to KinCarer, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, display, transmit and make that content available as necessary to operate, maintain, improve and provide KinCarer.

This licence ends when the content is deleted or your account is closed, except where continued retention is reasonably necessary for backup, legal, regulatory, security, fraud-prevention, dispute-resolution or legitimate operational purposes.

You must not upload content that you do not have the right to upload or that is unlawful, harmful, abusive, misleading, discriminatory, harassing or contains malware.

You agree not to use KinCarer to:

• Use KinCarer for any unlawful purpose.
• Harass, intimidate, exploit, abuse or harm any person.
• Knowingly add false, misleading or harmful information about a care recipient or care circle member.
• Access or attempt to access another user’s account without permission.
• Interfere with the security or operation of KinCarer.
• Reverse engineer, copy, modify, resell, redistribute or exploit any part of KinCarer except as permitted by law.
• Use bots, scrapers, automated scripts or other automated means to access KinCarer without permission.
• Upload malware, viruses or harmful code.
• Use KinCarer to send spam or unwanted communications.
• Misuse Clara or any AI feature to generate harmful, unlawful or abusive content.
• Use KinCarer as a substitute for emergency, medical, safeguarding, professional care or legal services.

KinCarer may offer a free plan and paid subscription plans, including Family and Family+.

New accounts may receive a free trial of selected paid features. The length and availability of any free trial may vary and may be changed or withdrawn where permitted by law.

Paid subscriptions are purchased through the Apple App Store or Google Play Store.

Apple or Google may process payments, renewals, cancellations and refunds under their own terms and policies.

Subscriptions renew automatically unless cancelled before the renewal date in accordance with Apple’s or Google’s applicable rules.

You can manage or cancel your subscription through your device or app store account settings.

If you download KinCarer from the Apple App Store or Google Play Store, your use of the app may also be subject to the applicable store terms, policies and rules.

Where KinCarer is downloaded from the Apple App Store:

• These Terms are between you and Rex Connexa Ltd, not Apple.
• Apple is not responsible for KinCarer or its content.
• Apple has no obligation to provide maintenance or support for KinCarer.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

Where KinCarer is downloaded from Google Play:

• These Terms are between you and Rex Connexa Ltd, not Google.
• Google is not responsible for KinCarer or its content.
• Google has no obligation to provide maintenance or support for KinCarer.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to download, install and use KinCarer for your own personal, family or lawful care-coordination purposes.

You may not sell, rent, lease, sublicense, transfer, modify, reverse engineer or build a competing product from KinCarer.

KinCarer, including its design, branding, software, text, graphics, logos, icons, features, user interface, workflows and other materials, is owned by or licensed to Rex Connexa Ltd.

“KinCarer” is a trading name owned and operated by Rex Connexa Ltd.

You may not use the KinCarer name, branding, logos or materials without our prior written permission, except as allowed by law.

KinCarer may rely on third-party services, platforms or infrastructure, including app stores, payment processors, authentication providers, hosting providers, analytics providers, push-notification services, AI providers, mapping/location services and subscription-management tools such as RevenueCat.

We are not responsible for failures, outages, delays, inaccuracies or changes caused by third-party services.

We aim to keep KinCarer available and working reliably, but we do not guarantee that the service will always be available, uninterrupted, error-free, secure or compatible with every device or operating-system version.

We may update, modify, suspend, replace or remove parts of KinCarer from time to time, and may also introduce, change or remove features, plans, limits or pricing where permitted by law.

You may stop using KinCarer at any time.

You may request account deletion through the app or by contacting us at hello@kincarer.com.

We may suspend or terminate your access if you breach these Terms, create risk, misuse sensitive information, fail to pay applicable fees, are required to do so by law or discontinue the service.

If your account is closed or terminated, your access to KinCarer and your content may end. Some information may be retained where reasonably necessary for legal, regulatory, backup, security, fraud-prevention, dispute-resolution or legitimate operational purposes.

KinCarer is provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we disclaim all warranties, representations and conditions, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability and reliability.

We do not warrant that KinCarer will meet your requirements, be uninterrupted or error-free, or prevent missed care, harm, medical errors, safeguarding issues, family disputes or emergencies.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

For UK users, nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

For US users, to the fullest extent permitted by applicable law, KinCarer’s total liability for any claim arising out of or relating to KinCarer or these Terms shall not exceed the greater of US $100 or the amount you paid to access KinCarer in the 12 months before the claim arose.

Nothing in these Terms affects any mandatory consumer rights that cannot be excluded or limited under the laws of your country, state or place of residence.

If any part of these Terms conflicts with mandatory consumer protection laws that apply to you, those laws will apply to the extent of the conflict.

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Rex Connexa Ltd and its directors, officers, employees, contractors, service providers and affiliates from claims, losses, liabilities, damages, costs and expenses arising from your breach of these Terms, your misuse of KinCarer, your unlawful upload or sharing of another person’s information, your content, your breach of another person’s rights or your invitation of inappropriate users to a care circle.

We may update these Terms from time to time as KinCarer evolves or where required for legal, regulatory, operational, security or business reasons.

If we make material changes, we will provide reasonable notice, such as by email, in-app notification or another appropriate method.

Your continued use of KinCarer after the effective date of updated Terms means you accept the updated Terms.

These Terms are governed by the laws of England and Wales, except where mandatory local consumer laws require otherwise.

For users in the United Kingdom, the courts of England and Wales have exclusive jurisdiction, except where mandatory law provides otherwise.

For users in the United States, disputes are subject to the courts of England and Wales, except where mandatory consumer protection laws or local laws give you the right to bring claims elsewhere.

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply.

Our failure to enforce any part of these Terms does not mean we waive our right to enforce it later.

These Terms, together with our Privacy Policy and any applicable app store terms, form the entire agreement between you and us regarding your use of KinCarer.

For questions about these Terms or KinCarer, contact Rex Connexa Ltd, trading as KinCarer, at hello@kincarer.com.